Medical EdTech | Web
OnlineMedEd Faculty View
Supporting medical schools in tracking student progress within OnlineMedEd's curriculum to enhance classroom learning.
Problem
Medical institutions needed a better way to track and support student progress through OnlineMedEd’s proven learning paradigm (PACE). Faculty members struggled to access meaningful data, manage their students’ learning effectively, and measure their outcomes. OnlineMedEd aimed to bridge this gap by redesigning Faculty View, a web application that complements their consumer-focused B2C platform, to bring equal value to medical faculty.
Challenge
Navigating the complex world of medical education required extensive research to align with diverse institutional needs while managing tight timelines—a complete redesign of Faculty View had to be delivered in just three months. This demanded seamless collaboration across product, engineering, sales, and UX research teams. Additionally, the project needed to drive faculty engagement by providing actionable insights and ensuring a smooth transition for existing users, all while prioritizing key features for the beta launch in August 2020.
Solution
To address these challenges, I delivered key solutions, including an intuitive onboarding experience supported by customer success and product managers to drive faculty adoption. I designed detailed reporting tools that allowed faculty to filter and analyze student progress across various dimensions and enabled group and individual-level tracking to identify areas for student improvement. Additionally, I established a reusable design system for Faculty View, streamlining development and ensuring a consistent user experience.
Impact
1. Faculty View’s revenue increased from $600k in 2019 to $3.2M in 2021, marking an 81.25% increase in two years.
2. The new design system reduced development time by 15% and improved engineering workflows, accelerating time-to-market for features.
3. Enhanced faculty engagement by 20% through personalized tools and collaborative support, fostering stronger institutional relationships.
Role
Lead designer
Platform
Web
Timeline
6 Weeks
Skills
Strategy, UX research, Product design
Team
1 Director of product
1 UX researcher
8 Web engineers
Tools
Sketch, Figma, InVision DSM
Before vs After
New UX Flowchart
This flowchart covers the high-level process faculty admin and members needed to go through to access the student dashboard for the first release.
Onboarding UX
An account activation email was sent to Faculty View admins, allowing them to upload a CSV file of their students to grant students access to products and enable faculty to track progress in Faculty View.
Dashboard Home
The dashboard home allows faculty to filter student progress metrics inside the consumer product by class years to provide their students with completion credits and keep up with struggling students.
Dashboard Filtering Customer Feedback
Based on customer feedback and research, I designed advanced filtering tools for faculty. These tools allowed them to sort and analyze students' completed lessons by products, topics, lessons, and dates.
Before
After
Filter Interactions
I implemented a hover state, allowing faculty users to view their applied filters quickly. They could also save filters for easy reuse, enabling them to save time when reviewing student metrics.
Individual Student Page
I designed the individual student page to provide faculty with a comprehensive view of each student's activities and progress. Completion metrics offered detailed insights into what students had completed for each lesson, including notes, videos, challenge questions, and flashcards.
Custom Groups Feature
After two months, we identified 25 schools using O.M.E. as part of their curriculum and conducted discovery calls with three high-activity schools. To support these users, I introduced a "custom groups" feature, allowing faculty to easily create and manage groups, track student progress, and assign groups to other faculty, streamlining performance monitoring.
The redesigned Faculty View delivered significant results for OnlineMedEd.
$3.2M
In revenue an 81.25% increase in over 2 years.
15%
Reduced development time for new features from the design system.
20%
Increase in user engagement.
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